If you have other burning questions we weren’t able to address here, feel free to email.
Product & Sizing
How do I choose the right T-shirt size?
Check the size chart available on each product page. Measure the chest and length of a well-fitting T-shirt and compare those measurements with our chart. Oversized products are already designed for a relaxed fit, so selecting your usual size is generally recommended.
What is the difference between regular and oversized fit?
A regular-fit T-shirt follows the natural shape of the body. An oversized T-shirt has a wider body, longer sleeves and dropped shoulders for a relaxed streetwear look.
Will the product colour look exactly like the images?
We make every effort to display product colours accurately. However, the actual colour may vary slightly because of lighting, photography and individual screen settings.
How should I wash my printed T-shirt?
Wash your T-shirt inside out in cold water using a gentle cycle and mild detergent. Avoid bleach, do not iron directly over the print and preferably dry it in the shade.
Customization
How can I customize a T-shirt?
Visit our Customization page and select a product, colour, size and quantity. Upload your artwork or add text, adjust its size and position, review the final preview and then add it to your cart.
Which image format should I upload?
We recommend using a high-resolution PNG, JPG or WEBP file. A transparent-background PNG generally provides the best result. Avoid blurry images, screenshots and low-resolution files.
Can I print on the front, back and sleeves?
Available print placements depend on the selected product. You can choose from the placement options displayed in the customization studio. Additional print placements may include extra charges.
. Why does the price increase when I add customization?
The final price is calculated according to the selected customization options. Front, back and sleeve printing may have different charges. The updated total will be displayed before you place your order.
Can I change my design after placing the order?
Contact our support team immediately after placing your order. Changes may be possible before production begins, but they cannot be guaranteed once the customized product has entered production.
Can I upload copyrighted images or brand logos?
Only upload artwork, photographs and logos that you own or have permission to use. We reserve the right to reject inappropriate or unauthorized designs.
Orders and Payments
How will I know if my order is confirmed?
After successfully placing an order, you will receive a confirmation on your registered email address or phone number. If you do not receive it, check your spam folder and payment status before contacting support.
Which payment methods do you accept?
All currently supported payment methods will be displayed during checkout. Their availability may depend on the order value, payment provider and delivery location.
Is Cash on Delivery available?
Cash on Delivery may be available for eligible products and serviceable PIN codes. Its availability will be confirmed during checkout. Restrictions may apply to customized orders.
Can I cancel my order?
A non-customized order may be cancelled before fulfilment begins. Customized orders may not be cancelled once production has started. Contact our support team as soon as possible for assistance.
Shipping and Tracking
How long will my order take to arrive?
Delivery time depends on the product, customization requirements and delivery location. Customized products may require additional production time before dispatch.
How can I track my order?
Once your order is dispatched, a tracking link will be sent to your registered email address or phone number. You can also use the Track Order option available in the website footer.
Do you deliver across India?
We deliver to serviceable PIN codes across India. Exact delivery availability and applicable shipping charges will be displayed during checkout.
What should I do if my order is delayed?
Check the tracking page for the latest courier update. If the expected delivery date has passed without an update, contact our support team with your order number.
Returns, Exchanges and Refunds
Can I return or exchange a product?
Eligible non-customized products may be returned or exchanged within the period stated in our Return Policy. The product must be unworn, unwashed and in its original condition with all tags intact.
Can customized products be returned?
Customized products are generally not eligible for return because they are made according to the customer’s instructions. However, please contact us if you receive an incorrect, damaged or defective customized product.
What should I do if I receive a damaged or incorrect product?
Record a clear unboxing video while opening the package. Contact our support team within the period stated in our policy and provide your order number, photographs and the unboxing video.
When will I receive my refund?
Once an approved return is received and inspected, the refund will be initiated to the original payment method. Your bank or payment provider may require additional working days to process it.
Are shipping charges refundable?
Original shipping charges are generally non-refundable unless an incorrect or defective product was delivered due to an error from our side. Please check our Refund Policy for complete conditions.
Bulk Orders and Support
Do you accept bulk or group orders?
Yes. We accept bulk and custom orders for college societies, teams, events, communities and businesses. Submit the Bulk Order form with the required quantity, sizes, artwork and preferred delivery date.
How can I contact The Surds?
Visit the Contact Us page available in the website footer. Include your order number and complete details of your query so our team can assist you efficiently.