Refund Policy
At The surds, we strive to provide high-quality products and ensure customer satisfaction. If you receive a product that is damaged or defective, we are here to help.
Damaged or Defective Products
If the product you receive is damaged or has a manufacturing defect, you may request a refund. To be eligible, you must contact us within 48 hours of receiving the product and provide clear photos or videos showing the issue.
Our team will review the request and confirm whether the product qualifies for a refund or replacement.
Refund Eligibility
A refund will only be approved under the following conditions:
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The product is damaged during delivery or has a manufacturing defect.
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The issue is reported within the required time frame after delivery.
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The product is unused and in its original packaging with tags intact.
Refund Process
Once your request is verified and approved:
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The refund will be initiated to the original payment method used during purchase.
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Refund processing may take 7–10 working days depending on your payment provider or bank.
Non-Refundable Situations
Refunds will not be applicable in the following cases:
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Incorrect size selection by the customer.
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Change of mind after placing the order.
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Normal wear and tear after use.
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Products that have been used, washed, or damaged after delivery.
Contact for Refund Requests
If you believe you have received a damaged product, please contact our support team with your order number and product photos so we can assist you quickly.
Note: Thesurds reserves the right to review and approve refund requests based on the condition of the returned product and the information provided by the customer.