Return Policy
Return Policy
At Thesurds, we want our customers to have a comfortable and satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return under the following conditions.
Return Eligibility
You may request a return in the following situations:
- The product received is damaged or defective.
- You have received the wrong product.
- There is no return or exchange policy for customized products.
To be eligible for a return, the request must be made within 24 hours of receiving the order.
Return Conditions
To qualify for a return:
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The product must be unused and unwashed.
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All original tags and packaging must be intact.
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The item should be in the same condition as received.
Returns may not be accepted if the product shows signs of use or damage caused after delivery.
Return Process
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Contact our support team with your order number and product details.
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Provide clear photos or videos if the item is damaged or incorrect.
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Once the return request is approved, we will guide you through the return process.
Refund After Return
After the returned product is received and inspected:
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The refund will be initiated to the original payment method.
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Refund processing may take 7–10 working days depending on your bank or payment provider.
Important Notes
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Returns requested after the allowed time frame may not be accepted.
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Shipping charges (if applicable) may not be refundable.
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Thesurds reserves the right to approve or reject returns after reviewing the product condition.
Exchange
- We do not offer returns or exchanges on any products.