Terms of service

Terms & Conditions – The Surds

Last Updated: 15 November 2026

Welcome to The Surds! These Terms & Conditions govern your access to and use of our website, www.thesurds.com, and the purchase of products from our store.

By accessing our website or placing an order, you agree to the following terms and conditions. Please read them carefully before using our services.

1. General Information

The Surds is an online clothing and lifestyle brand offering premium-quality apparel and fashion products.

Throughout this website, the terms "we", "us", and "our" refer to The Surds. The terms "you", "your", and "customer" refer to anyone accessing or purchasing from our website.

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

2. Products & Pricing

  • We make every effort to display product descriptions, images, colours, and details as accurately as possible.

  • Actual product colours may vary slightly depending on your screen settings and device.

  • All prices are listed in Indian Rupees (INR), unless stated otherwise.

  • We reserve the right to change product prices, offers, discounts, and availability at any time without prior notice.

  • Product availability is subject to stock.

3. Orders & Payments

  • All orders placed on our website are subject to acceptance and availability.

  • Customers must provide accurate name, address, contact number, and email details while placing an order.

  • We reserve the right to cancel or refuse an order in cases of suspected fraud, incorrect information, pricing errors, or product unavailability.

  • Orders are processed after successful payment confirmation.

  • Cash on Delivery (COD) is currently not available on our website.

  • Customers are responsible for ensuring that payment details are correct before completing an order.

4. Shipping & Delivery

  • We provide free shipping across India on eligible orders.

  • Orders are dispatched after successful payment confirmation and processing.

  • Delivery timelines may vary depending on the customer's location, courier service, weather conditions, and other unforeseen circumstances.

  • Once an order is handed over to the courier partner, delivery is subject to the courier company's operations.

  • The Surds is not responsible for delays caused by courier partners, natural disasters, strikes, or other circumstances beyond our reasonable control.

5. Returns, Refunds & Exchanges

We want our customers to have a satisfactory shopping experience.

Damaged Products:

  • If you receive a damaged or defective product, please contact us within 7 days of delivery.

  • Please provide clear photographs or videos of the issue for verification.

  • After verification and approval, we will arrange an appropriate resolution, which may include a replacement or refund.

Wrong Size / Size Exchange:

  • Size exchange requests are subject to approval and product availability.

  • Customers must contact our support team within 7 days of receiving the product.

  • Products must be unused, unworn, unwashed, and in their original condition with tags and packaging intact.

Refunds:

  • Refunds are applicable only for eligible and verified cases.

  • Approved refunds will be processed within 7–10 working days.

  • The actual time taken for the refund to reflect in your account may depend on your bank or payment provider.

Products that have been used, washed, damaged by the customer, or returned without prior approval may not qualify for a return or exchange.

6. Cancellation Policy

  • Order cancellation requests must be submitted before the order is dispatched.

  • Once an order has been dispatched, cancellation may not be possible.

  • Approved cancellations will be refunded through the original payment method, subject to applicable processing timelines.

7. Intellectual Property

All content available on www.thesurds.com, including logos, graphics, product designs, images, text, branding, and website content, belongs to The Surds or its respective licensors.

You may not reproduce, copy, distribute, modify, or commercially use any website content without prior written permission.

8. Limitation of Liability

The Surds shall not be held liable for indirect, incidental, or consequential losses arising from the use of our website or products, to the extent permitted by applicable law.

Nothing in these Terms & Conditions excludes any consumer rights or legal protections that cannot be excluded under applicable Indian law.

9. Privacy & Personal Information

Your personal information is handled in accordance with our Privacy Policy.

We collect customer information such as name, contact details, shipping address, and payment-related information to process orders, provide customer support, and improve our services.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in India.

11. Contact Information

For questions, concerns, or assistance regarding these Terms & Conditions, please contact us:

Brand: The Surds
Website: https://www.thesurds.com
Email: thesurds22@gmail.com
Phone: 8882145754

Thank you for shopping with The Surds!